We, at Cape May Realty want you to enjoy your vacation in Cape May from the day you check-in until you check-out.
Our professional and knowledgeable agents can help you find the prefect Cape May area vacation rental home or condominium. Below you will find some
general information and frequently asked questions that you should find helpful, if you have other questions please feel free to give us a call,
609-884-2700 or email info@CapeMayRealty.com.
SEARCH VACATION RENTALS
Cape May Realty, LLC is location at 311 Pittsburgh Ave. Cape May, NJ 08204. We are a couple blocks off the beach, and easy to find by following the signs to the U.S. Coastguard Base and Beaches. There is ample parking, either on street or in our parking located directly behind our office.
CHECK-IN - 2:00 P.M.
The keys for your Cape May vacation rental will be available for pick up at the office of Cape May Realty, LLC between the hours of 2:00 pm and 5:00 pm on the date of your check-in. If you will be arriving late or after hours please call the office to make arrangements to pick up your keys. Sorry, no keys will not be given out before 2:00 pm.
CHECK-OUT – 10:00 A.M.
Keys for your vacation home must be return to Cape May Realty, LLC by 10:00 am on the date of check-out. If you check-out before or after regular business hours please drop the keys in the drop box or mailbox at the front door of the office.
OFF SEASON – WINTER – SEASONAL – HOLIDAY RENTALS:
Many properties are available for the off-season, winter, seasonal, or holidays, weekly or partial week rentals (Oct. through May). Many of these properties are not posted on-line, please contact Cape May Realty for availability and rates. Call 609-884-2700 or email your requirements to info@CapeMayRealty.com
FUTURE RESERVATION & RE-BOOK:
You have first preference for the same week and property for the next season. In your check-in bag will be a re-rental reservation form, if you would like to return the following year turn the re-rental reservation form at check-out. If this form is not returned at check-out the week will be made available and offered on a first-come-first basis.
If a tenant has to cancel their vacation rental (for any reason), they must immediately notify Cape May Realty, LLC in writing. If the tenant’s lease has been signed by both the tenant and landlord (fully executed) the tenant will be responsible for the full value of the lease and make all payments on-time. All moneys (expect security deposit) will be forfeited unless the property week is re-rented. The tenant will only be refunded if the property week is re-rented at no loss to the owner, a cancellation fee of 12% will be applied to all cancellations and booking fees are non-refundable under and circumstances.
The security deposit will be returned with-in 30 days from the date of check-out. If they’re where any issues, the owner will notify the tenant in writing.
The tenant is responsible for cleaning or having the property cleaned at the end of the rental period. If you wish to have the property cleaned at the end of your stay Cape May Realty will be happy to provide you with the name and contact information for the owners preferred cleaner, with whom the tenant can directly make cleaning arrangements. Cape May Realty will not pay for or arrange cleaning. If the Landlord charges a cleaning fee then tenant will only be responsible to follow the property check-out instructions.
Beach tags are required from Memorial Day through Labor Day for all persons 12 years or older, (10:00 am – 5:30 pm) when lifeguards are on duty. Beach tags can be purchased at Cape May City Hall (643 Washington St. Cape May), or at beach entrances. For more information and rates please visit www.capemaycity.com. Most owners do not provide beach tags. If they are provided, it is a courtesy from the owner and not part of the rental. Cape May Realty, LLC has no knowledge if beach tags are provided and is not responsible for supplying, replacing, or tracking down beach tags.
LINENS & TOWLES:
Tenants are responsible for brining lines and towels. The bed sizes are listed in the lease. If you do not wish to pack linens & towels there are linen services, fro example, The Linen Ladies www.linenladies.com or Wildwood Rental Supply www.wildwoodrentalsupply.com
Cape May Realty offers many pet friendly vacation rentals. Traveling with a pet brings with it additional responsibilities. Tenants will be responsible for the actions and well being of their pets, including but not limited to picking up and properly disposing of waste, crating pets when left alone, keeping pets off the furniture, keeping pet on leash while walking, ect… All pets MUST be current with vaccinations, and on a flea prevention program. There is a non-refundable pet fee that varies with each property. Any tenant, guest, or visitor that brings a pet without written permission or as indicated on the lease is subject to immediate eviction and forfeiture of all moneys including security deposit.
All payments must be made in a timely manner according to the terms of the lease. A late fee maybe assessed for payments not made on-time according to the terms of the signed lease. Any payments made less then 30 days before check-in must be in the form of Cash, U.S. Certified Fund of Cashiers Check. Foreign Visitors will be required to make their payments in the form of U.S. Certified Funds or Cashiers Check made payable through a United States bank (Sorry NO money orders).
There will be a $45.00 fee for any check returned by the bank for any reason. The check will not be resubmitted, and replacement payment in the form of Cash, U.S. Certified Funds or Cashiers Check (No money orders) will need to be made immediately.
LOST & FOUND
Cape May Realty is not responsible for any lost items or items left behind in the rental property, and cannot guarantee the items will be recovered. If an item has been left behind please report to Cape May Realty immediately. There will be a return fee of $25.00 plus cost of shipping.
EQUIPEMENT, APPLIANCE, & MAINTENANCE ISSUES OR FAILURE
Should there be any issues with or failure of appliances, HVAC equipment, or other maintenance issues to occur during your stay, report them to Cape May Realty immediately. Every effort will be made to resolve the issue as quickly as possible, however depending on repairperson scheduling, receipt of necessary parts / equipment, ect…, the repair may not be completed during your stay. Although we sympathize and apologize for any inconvenience, unfortunately, no compensation can be offered for any inconvenience.
ELECTRONICS, TVS, INTERENET, & WIFI
If you have an issues with the TV, DVD player, electronics, streaming devices, internet, or WiFi, please report to Cape May Realty. Every effort will be made to correct the issue, however not all issues can be resolved during your stay. While most properties provide internet / WiFi, internet is not guaranteed due to system infrastructure and our location along the shore. If you experience issues or lose of internet service at the property there are a number hot spots located around Cape May. There are no refunds for issues or lose of use of TVs, electronics, or internet access.
HVAC | AIR CONDITIONING
A common issue with tenants is air conditioning not cooling sufficiently. Keep in mind that during change over the property A/C may have been set higher and with the doors be left open to bring in luggage ect… it will be warm in the property. Slowly lower the temperature on the thermostat in 5 degree increments to avoid freezing the condenser, do not set below 70 degree. Lowering the temperature anymore will not cool the property any quicker and may cause issues or damage to the HVAC. If you find it is not cooling, check that the condenser and air handler is runner, and if the air coming from the vents is warm, in this case turn the A/C off and leave it off. It may take a few hours for the condenser coils to defrost. Immediately notify Cape May Realty.
A common tenant issue is refrigerator not cooling sufficiently. Typically this is due to having the door open for an extended period of time when loading the refrigerator with food and drink upon arrival. Do not turn the thermostat to the lowest setting, keep it in the mid-range. Open the door as little as possible for the next 12-24 hours to allow for sufficient recovery.
OTHER TENANT RESPONSIBILITES
I order to ensure you enjoy your vacation home, and the guest that vacations after you, we ask for your cooperation. Please treat your vacation home as you would your own home, accidents happen so please report any damage, broken items, or systems that are not functioning. To help insure the return of the security deposit tenants are required to keep and maintain in good repair the furniture and fixtures; to leave property in a clean and orderly condition, which includes washing all dishes, silverware, pots and pans, wiping down counters and stove, cleaning out the refrigerator entirely, making beds, vacuuming all carpets, mopping all uncarpeted floors, cleaning bathrooms and cleaning the grill, if provided. Tenant must also abide by all local ordinances, including recycling. Cape May and surrounding communities participate in recycling and enforce the laws pertaining to such. Trash should be bagged and placed in the marked trash receptacle. Paper, cans, plastic and glass should be placed in the appropriate recycling receptacle, but not bagged. Trash and recyclables should be placed at the curb the night before the designated pick-up day, usually post in the property. Pick-up days generally fall during the week, therefore, you will be putting out trash from the previous tenant and the next guest will be responsible for putting out your trash. Failure to separate trash and recyclables or not putting it out for pick-up will result in a deduction from the security deposit.
Cape May Vacation Rentals presented by
Cape May Realty, LLC.